Practice area 08Consumers and Protection against Public Bodies
Consumers and Protection in Dealings with Public Bodies
Online purchases, digital platforms, electronic payments and new services have profoundly changed relations between consumers and businesses, creating new needs for protection.
The Firm assists clients with disputes involving sellers, platforms, banks, intermediaries, utility and service providers and public bodies.
Consumer Law and E-commerce
Assistance with matters concerning:
- faulty or non-conforming goods
- goods not delivered
- delays
- warranties
- the right of withdrawal
- returns
- refunds not made
- disputed charges
- online purchases and payments
- disputes with sellers and platforms
- unsolicited services
- unfair terms
- unfair commercial practices
- misleading advertising
The Firm assists in preparing complaints, formal notices, requests for refunds and compensation, and in handling any dispute that follows.
Utilities, telephone services and other services
Assistance with disputes concerning electricity, gas, water, telephone, internet and other services.
The work concerns in particular unusual bills, adjustments, irregular invoicing, unrecognised charges, unsolicited services, suspension of supply, service failures and requests for refunds.
Payments and Banking Disputes
Assistance may concern:
- unrecognised transactions
- cards and payment instruments
- phishing
- computer fraud
- disputed charges
- banking disputes
Protection against public bodies
The Firm assists citizens, professionals and companies with matters and proceedings involving public bodies. The work may include:
- review of notices and decisions
- preparation of applications
- access to administrative documents
- requests for review
- applications for the authority to withdraw its own decision (autotutela)
- observations and written submissions
- dealings with public bodies
- assistance within administrative proceedings and formalities
Request a consultation
You can send a brief description of the matter and your contact details. The Firm will review your request and contact you to discuss the most appropriate form of assistance.
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